Your Privacy Is Our Priority

1 Introduction and Scope of Policy

55rr7 ("we", "us", "platform") operates an online casino and sports betting service for players in Bangladesh. This privacy policy explains what types of information we collect from you when you use our website and related services, why we collect it, how we use it, and what rights you have.

By using the 55rr7 website or services, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy covers the following topics:

• What types of personal information we collect
• The purpose and legal basis for collecting information
• How information is stored and kept secure
• Our policy on sharing information with third parties
• Your rights and choices
• Use of cookies and tracking technologies
• Protection of children's privacy
• Notice of changes to this policy

2 What Information We Collect

55rr7 collects information in various ways and of various types. A detailed description of this information is provided below:

2.1 Registration and Account Information

When you create an account at 55rr7, we collect the following information:

• Full name
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Username and password
• Residential address
• National ID or passport number (when identity verification is required)

2.2 Financial Information

To process transactions, we collect the following financial information:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal transaction history
• Balance and bonus information

We never store your full payment account password or PIN.

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Play history, bet amounts, and results
• Login times and session duration
• Preferred game types and usage patterns
• Bonus usage and wagering progress

2.4 Technical Information

When you browse our website, the following is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Referral URL and page view history
• Cookie and local storage data

3 Purpose of Using Information

55rr7 uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Managing game sessions and confirming results
• Providing bonuses and promotional offers
• Ensuring 24/7 Bengali live chat support

3.2 Identity Verification and Security

• Completing the KYC (Know Your Customer) process
• Age verification — account approval for those aged 21 and above only
• Prevention of fraud and money laundering
• Account protection and blocking unauthorized access

3.3 Responsible Gaming

• Monitoring gaming habits and identifying risky behavior
• Providing self-exclusion and limit-setting features
• Reaching out with support when needed

3.4 Communication and Support

• Sending important account notifications
• Providing transaction confirmation messages
• Resolving technical issues
• Sending promotional information at your request

3.5 Platform Development

• Analyzing and improving service quality
• Planning new games and features
• Identifying and resolving technical errors

4 Information Sharing and Disclosure

55rr7 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

A minimum of necessary information may be shared with trusted technology partners for operating our services — such as payment processing (bKash, Nagad, Rocket), game software providers, and cybersecurity services. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or directive from a regulatory authority, 55rr7 will comply with that legal obligation. Only the necessary information will be disclosed in such cases.

4.3 Fraud Prevention

Relevant information may need to be shared with the appropriate authorities for anti-money laundering (AML) and fraud prevention purposes.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new company. In such cases, you will be notified in advance and the standards of this privacy policy will be maintained.

5 Data Protection and Security

55rr7 takes the highest level of technical and administrative measures to protect your personal and financial information.

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmission occurs through encrypted channels
• Storage of sensitive data with 256-bit AES encryption
• Regular security audits and vulnerability testing
• Two-Factor Authentication feature
• Firewall and intrusion detection systems

5.2 Administrative Protection

• Staff privacy training and contractual responsibilities
• Data access control — permission granted to authorized staff only
• Rapid response plan in the event of a security breach

5.3 Steps in the Event of a Data Breach

If a security breach occurs and there is a possibility that your information has been put at risk, we will notify you by email as quickly as possible and advise you on the necessary protective steps to take.

6 Data Retention Period

55rr7 does not retain your information longer than necessary. The key principles governing retention periods are as follows:

• Active accounts — information retained for as long as the account remains active
• After account closure — for the designated period required for legal and financial auditing
• Financial transaction records — for the period required under applicable regulations
• Marketing communications — until consent is withdrawn
• Technical logs — generally up to 90 days

After the designated period, information is securely deleted or anonymised.

7 Cookies and Tracking Technologies

The 55rr7 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: For remembering your preferences (such as language).
• Analytics cookies: For collecting statistics on site usage, which help us improve our service.

7.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the website.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you and how we are using it. If you make a request through our live chat or by email, we will provide this information.

8.2 Right to Correction

If there is incorrect or incomplete information in your account, you can request that it be corrected. Most information you can update yourself from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. However, we may be required to retain some data due to legal obligations.

8.4 Right to Opt Out of Marketing

If you do not wish to receive our promotional emails, you may opt out at any time by contacting us via live chat or by clicking the unsubscribe link in any email. However, important account notifications cannot be turned off.

8.5 Right to Close Your Account

You may request to close your account at any time. Please withdraw any outstanding balance before closing your account.

9 Children's Privacy Protection

The 55rr7 platform is intended for users aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified at registration through date of birth validation and during the KYC process. If we become aware that a minor has opened an account, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is operating an account on 55rr7, please notify our support team immediately.

10 Policy Changes

55rr7 reserves the right to update this privacy policy at any time. When changes are made, the following process will be followed:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• You will be notified by email in the case of significant changes
• Continued use of the service after changes have been made will be considered acceptance of the new policy

It is your responsibility to check this page regularly. If you have any questions about any changes, please contact us via live chat.